General Questions
You can contact us by sending an enquiry through our Contact Us page. Alternatively you can send us an email at sales@amare.com.au or phone (03) 8542 0400 Monday – Friday 8am – 5pm (excluding public holidays)
Yes, we can offer bulk discounts in most cases. As the bulk discount quantity varies depending on the item please contact our customer service department on 03 8542 0400, or via email at sales@amare.com.au for a written quote.
Whilst we try our best to accurately represent the products features on our site, the colour and texture may not be conveyed correctly through digital photography, lighting and settings on each individuals monitors. This may have an impact on the finished product.
You can find your nearest Amare Safety Showroom through the Contact Us page.
Men’s clothing are typically wider in the shoulders and chest, while women’s clothing is narrower in the shoulders and wider in the bust & hips. Unisex clothing, on the other hand, are designed to fit both body types, which means they typically have a more relaxed fit, however a majority of clothing in Men’s sizes is deemed as Unisex. Essentially Men’s or Unisex designated clothing can be worn by anyone. We recommend checking your measurements. Click here
Typically Men’s footwear is also classified as Unisex and Women’s is designed to different measurements. Our Safety Footwear runs in AU/UK Sizing with a US size being one size down from the listed AU/UK size on our website. We recommend checking your measurements. Click here
Payment
Payment methods available at checkout include – Debit/Credit Card (Visa, MasterCard)
We are committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.
Delivery
We deliver to all States & Territories within Australia.
For accurate Shipping rates please contact your nearest Amare Safety through our Contact Us page.
The usual transit time is 2-5 days depending on your location. If you require delivery by a specific date, please contact our customer service department on 03 8542 0400, or via email at sales@amare.com.au prior to placing your order.
Please note sometimes freight delays occur outside of control, however we will do our best to meet your delivery expectations.
Exchange / Returns
- All goods remain the property of Amare Safety Pty Ltd until invoices are paid in full.
- All enquiries/ claims/ returns must be made with 14 days of invoice date.
- You must obtain a Returns Authority (RA) prior to returning goods by contacting Amare Safety via email: sales@amare.com.au or phone: (03) 8542 0400.
- All Buy In, Non Stock and logoed items are non-returnable.
- All goods must be in saleable as new condition with all tags and packaging intact.
- 20% restocking fee may apply to returns and will be advised at RA approval.
Amare Safety takes the utmost care to ensure our goods are of the highest quality. If for any reason you find a fault or defect with one of our products. Please Contact Us to ensure this issue is resolved.
Amare Safety provides products that are sourced from various manufacturers with differing warranty terms. In all instances the specific manufactures warranty shall be applicable.
Typically our manufacturer’s warranties can be summarised as follows:
All products will be free of defects in workmanship and materials under the terms of warranty for a minimum period of 6 months from the date of purchase. If the product is found to be defective during the warranty period, we will either repair or replace the defective product at no charge.
This warranty excludes failure resulting from:
- Improper use of equipment
- Repair, or modification of the product by anyone other than an Authorised service provider
- Accident, abuse, neglect, fire, water, lightning or other acts of nature
- Causes external to the product(s)
- Breakage or physical damage to the equipment
- Other factors beyond the control of the manufacturer
As noted below some of our footwear providers offer a 30-day comfort guarantee. To return a pair of boots under a comfort guarantee please follow the below steps. Please note your item will need to be returned at your own cost.
1) The brands that offer a 30-day comfort guarantee are Oliver, Blundstone and Steel Blue**
2) Your purchase must be returned within 30 days from the date of your Invoice.
3) Please include your receipt and a completed copy of the Comfort Guarantee paperwork
4) Refer to your Invoice for Branch details, please email a copy of your Invoice & Comfort Guarantee form.
Under no circumstances will we replace a 30-day comfort guarantee return for a change of size. On most cases, a refund will be offered or change of style can be discussed as an option.
** Please note, not all boots are eligible for 30-day comfort guarantee return. Please refer to your nearest branch for clarification.
Yes, If you have made your purchase online and need to return or exchange this can be done at one of our 8 Branches.
Please ensure you have your Invoice for reference.
- All enquiries/claims/returns must be made within 14 days of invoice date.
Amare Safety will accept returns for faulty items, we will accept change of mind items purchased within 14 days of purchase provided those items are accompanied with proof of purchase and must be in saleable condition (in original condition – unwashed, unworn, tags still attached, in original packaging)
Whether your item was faulty or you have simply changed your mind, Amare Safety provides three return options:
- For exchange of sizes or colour – we will offer you a refund or we can provide an exchange.
- For returns due to complete change of mind within 14 days – we will offer you a refund.
- If your product is or becomes faulty – The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, or a replacement if the product is still available.
